John Clark MINI Tayside

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Reviews about John Clark MINI Tayside

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  Mrs Key Review added: 2018.07.14

  ★ ★ ☆ ☆ ☆
  Bought a 5 year old mini coupe a month ago from this dealer, and where we cannot fault the salesman or service advisor, the set up is far from ideal.
  Don't get us wrong we love our car, but are thoroughly disappointed that the car has to go back in for repair of a fault that was present before we picked it up.
  We went to open the bonnet for first time this week to find the catch was broken and would not operate...luckily we did not have to top up the washer fluid or we would have had to wait a fortnight! We cannot believe that with Mini supposedly carrying out a 360 degree check that they wouldn't have opened the bonnet at some point!
  Firstly we are so disappointed because we have already had the car in to get number plates put on, and are now querying a chip in the bumper which wasn't there before...so don't really want anything else happening to the car.
  But secondly, we find it very strange that there is no reception desk or service manager that we can talk to when visiting. We find we have to stand around and wait for a salesman to become available, if there is indeed one in the showroom at the time of visiting! The lack of reception staff when visiting mini, purely to take details and point us in the right direction, has forced us to write this review as we wonder if all mini dealerships operate the same way.
  The car sold itself to us, not the garage. We wanted that particular model or wouldn't have stood around waiting.

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